FAQ
What is the minimum order quantity (MOQ)?
Our MOQ varies by product type and customization requirements. Standard fasteners typically have a lower MOQ, while custom machined parts are evaluated per drawing. Please contact Mr. Liao for specific quotes.
What materials can you process?
We specialize in precision machining and welding of carbon steel, stainless steel, alloy steel, copper, aluminum, and other metals. We also support customer‑specified specialty materials.
Can you produce according to customer drawings?
Yes. We fully support custom production per customer drawings, including non‑standard dimensions, special tolerances, surface finishes, and pre‑assembly requirements. Please provide 2D or 3D drawings, and we will deliver technical review and quotation within 24 hours.
How do you ensure product quality?
We implement full‑process quality control, from incoming raw material inspection, in‑process sampling, final inspection to packing and shipping, all in accordance with international standards. We are equipped with CMM, spectrometers and other testing instruments, and can provide material certificates and dimensional inspection reports.
What welding services do you offer?
We provide MIG/TIG welding, robotic automatic welding, spot welding for carbon and stainless steel, as well as post‑weld grinding, polishing, heat treatment and non‑destructive testing (NDT).
How are international logistics and customs clearance handled?
We offer one‑stop international logistics services, including booking, container loading, export customs clearance, insurance, and destination port assistance. We cooperate with multiple shipping lines to ensure safe and timely delivery.
What is the lead time for orders?
Lead time depends on product complexity and order quantity. Standard fasteners typically take 7‑15 days, custom machined parts about 20‑30 days, welded structures about 25‑40 days. Exact delivery time will be confirmed upon quotation.
What payment methods do you accept?
We accept T/T, L/C, and Western Union for cross‑border transactions. More flexible payment terms may be negotiated for long‑term partners.
Can you provide samples?
Yes, we support providing samples for customer testing and validation. Sample cost and shipping fees are negotiable, and the sample fee will be refunded upon formal order placement.
How can I contact you for technical support or a quotation?
You can reach us via phone at +86 18623655787 (Mr. Liao), or leave a message through our website contact form. We commit to responding to your inquiry within 2 business hours.
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